Editing the Website Templates
All venues come with a set of webpages which you can customise. To edit the pages, go to Settings &...
Update Your Venue's Contact Details
Let your hirers know how to contact your venue by keeping your ‘Contact’ page up to date. You ca...
Collecting Additional Information on the Booking Form
If there is additional data you need to collect on the booking form, you can tweak the final part of...
Editing the Invoice Templates
You can edit the top and bottom part of the invoice PDF. You can also changed the wording of the ema...
How do I send a payment receipt?
You can send a receipt very easily for paid invoices. If you receive payment by Stripe or PayPal, th...
Exporting Calendar Data
Your venue's bookings data is portable: you can export it either as a backup (we back up too) or to ...
New Booking Notifications
When a hirer makes a booking request, the system will send an email notification to the notification...
Change the Email Templates
You can edit the templates for emails that are sent out about bookings. The two booking emails are:P...
Changing your Login Email Address
If you've changed your email address, you can update your administrator's login email address as wel...
The Booking Process
The hirer views the calendar to check if the venue is available. He/she then fills in the booking re...
Changing the Order of Rooms on the Calendar
Go to Settings >> Room Management. Click on Change Display Order. Drag the rooms to change the...
Logging in for Administrators
Head to this URL: https://hallbookingonline. com/adminEnter your registered email address and passwo...
Sending Credit Notes
You can send credit notes by clicking on the Invoicing tab and then on the Credit Note link. The for...
Changing the Invoice Number and/or Prefix
The invoice number (and the prefix) can be changed by going to Settings >> Invoice Settings. T...
What is Hall Booking Online
Hirers can see a calendar of all the bookings for your venue. They can make a booking which the Boo...
Resending an Invoice
Go to the list of invoices you have sent. Find the invoice and click on the resend icon. You can the...
Accepting Payments with PayPal
It's really easy to integrate Hall Booking Online with your venue's PayPal account. You don't need ...
2-Step Authentication
2-step authentication is an extra layer of security for your administrator account. If you are loggi...
Editing a Repeating Set of Bookings
If you need to make a change to a set of repeating bookings (a bulk booking) you can make one edit t...
Bouncing Email Notifications
If we're not able to deliver an email hirer to one of your hirers (such as an invoice or a boo...
Deposits
You can request deposits through the invoicing system. You can have more than one invoice for a boo...
Turning off Notification Emails to Hirers
When you are setting up a new venue, you may need to enter existing bookings. You probably don't wan...
Lost Password (Administrator)
If you are an administrator for a venue, our system can send you a password reset email. Go to the l...
Adding Bookings by Telephone
We appreciate that not all users of community venues are necessarily online.
An administrator ca...
Uploading Documentation
You can upload a PDF documents to the system. There is a limit of eight. If you have more than thi...
Review Bookings
When you receive a notification email about a new booking, it will include a link to review the book...
Limiting How Far in the Future Hirers Can Book
You can set the limit for how far in the future your venue accepts bookings. Head to Settings, and a...
'+ New Booking' Not Showing On Public Calendar
Administrators control whether the public can make bookings. Head to Settings >> Booking Date ...
Invoices - CCing the Treasurer
You can send a CC email all invoices with your Treasurer. If you have online payments set up, the s...
Time Limits (Opening Hours) for Bookings
You can set the earliest and latest time that your venue can accept bookings. Head to Settings >&...
Managing Bookings
It's very easy to manage your bookings. When you log in, the Awaiting Approval tab shows you at a gl...
Adding / Editing the Rooms in Your Venue
A subscription includes up to eight facilities (usually rooms) which make up your venue. If yo...
Setting Up Your Venue for Online Booking
Setting up online booking for your venue is straightforward! Follow the steps below and you'll be up...
The 60-Day Evaluation of Hall Booking Online
During the evaluation, we'll set you up with a fully-functional set of booking pages. The demonstrat...
Approving Bookings
All booking requests are initially provisional. Bookings are only approved when you say so!It's ver...
Accepting Online Payments with Stripe or PayPal
Linking Hall Booking Online with PayPal or Stripe allows your venue to accept online payments. Overv...
Can I see emails sent by the system?
Yes. We keep a copy of recent emails sent by the system. Go to Settings >> Mail LogsClick on ...
Where is the settings button?
You can make changes to the documents, photos, website templates and emails by clicking on Settings....
Searching for Bookings
Hall Booking Online has a powerful search function. It's available on every page. Clicking on the s...
Checklist for Going Live
Going ‘live’ with your booking pages is very easy. You just tell people about it! Let them...
Allowing Repeat Bookings by the Public
By default, Administrators make regular bookings (repeating weekly, monthly etc) and the gener...
The Administrator's Dashboard
The administrator's dashboard is where you approve bookings and send out invoices. Unapproved Bookin...
Allowing Public Repeat Bookings
By default, Administrators make regular bookings (repeating weekly, monthly etc) and the gener...
Hirer Accounts
Your booking pages are designed so that hirers making occasional bookings won't need to create an ac...
Importing Existing Bookings
If you have existing bookings on another system - or just written down on paper - it's easy to trans...
Looking for more help?
Check out our PDF Guide or contact us if you need more assistance.