Deleted Invoices
When you delete an invoice, it is moved to the deleted invoice folder. You can view your deleted inv...
Deleting Multiple Bookings
You can use the tick boxes on the left of the booking listings on the administrator's pages. After s...
Displaying the Calendar as a List
Choose 'list view' on the calendar page. You can set this as the default calendar view for visitors ...
Viewing and Restoring Deleted Bookings
The system keeps bookings for 60 days following deletion. In that time, you can see the bookin...
Can I see emails sent by the system?
Yes. We keep a copy of recent emails sent by the system. Go to Settings >> Mail LogsClick on ...
Sending Credit Notes
You can send credit notes by clicking on the Invoicing tab and then on the Credit Note link. The for...
Managing Bookings
It's very easy to manage your bookings. When you log in, the Awaiting Approval tab shows you at a gl...
Editing a Repeating Set of Bookings
If you need to make a change to a set of repeating bookings (a bulk booking) you can make one edit t...
Hirer Accounts
Your booking pages are designed so that hirers making occasional bookings won't need to create an ac...
Invoicing Overview
All Hall Booking Online accounts include an invoicing system. You don't have to use it: if your venu...
What is Hall Booking Online
Hirers can see a calendar of all the bookings for your venue. They can make a booking which the Boo...
Adding Bookings
There are two kinds of bookings at most venues: your regular hirers and one-off bookings. If you're ...
Approving Bookings
All booking requests are initially provisional. Bookings are only approved when you say so!It's ver...
Adding a time buffer between bookings
Some venues have a rule where bookings cannot be consecutive: there is a minimum space between booki...
Importing Existing Bookings
If you have existing bookings on another system - or just written down on paper - it's easy to trans...
Deleting Rooms
Yes. If the room has no bookings, you can delete it yourself. Go to Settings >> Room Manageme...
Deleting Bookings
Administrators can delete any booking from anywhere. Just make sure you're logged in. The general p...
Allowing Repeat Bookings by the Public
By default, Administrators make regular bookings (repeating weekly, monthly etc) and the gener...
Sending One Invoice for Multiple Bookings
You can send an invoice to cover one event or multiple events. Invoices can be sent in advance (per...
Allowing Public Repeat Bookings
By default, Administrators make regular bookings (repeating weekly, monthly etc) and the gener...
GDPR Questions
Data StorageBookings data is stored on servers in the UK and/or EU. You have access to all the booki...
Time Limits (Opening Hours) for Bookings
You can set the earliest and latest time that your venue can accept bookings. Head to Settings >&...
Limiting How Far in the Future Hirers Can Book
You can set the limit for how far in the future your venue accepts bookings. Head to Settings, and a...
Searching for Bookings
Hall Booking Online has a powerful search function. It's available on every page. Clicking on the s...
Blocking New Bookings
You can block all new public bookings by going to the settings page. Choose the option to block New ...
Why are private bookings visible on the calendar?
If you're logged in as an administrator, you're always able to see what the bookings are. If you're...
Viewing Last Month's Bookings
There's a quick way to find last months bookings!Click on the magnifying glass. It's at the top of ...
Ad-Hoc Invoices
Ad-hoc invoices are invoices which are not connected to a specific booking (or bookings). To send an...
Accepting Online Payments with Stripe or PayPal
Linking Hall Booking Online with PayPal or Stripe allows your venue to accept online payments. Overv...
Invoicing FAQs
Do I have to invoice before approving a booking?No. You can approve a booking at your discretion. &...
Turning off Notification Emails to Hirers
When you are setting up a new venue, you may need to enter existing bookings. You probably don't wan...
Review Bookings
When you receive a notification email about a new booking, it will include a link to review the book...
Adding a Repeating Booking
Repeating bookings can be added by administrators or registered users. If you would like registered ...
Exporting Calendar Data
Your venue's bookings data is portable: you can export it either as a backup (we back up too) or to ...
Privacy: Displaying Bookings on the Public Calendar
Hirers can choose the privacy level when making a booking request. The privacy option affects how t...
The Administrator's Dashboard
The administrator's dashboard is where you approve bookings and send out invoices. Unapproved Bookin...
Can I check I've invoiced everyone?
Yes! To check you're up to date with invoices, use the search function to choose the time period you...
Setting Up Your Venue for Online Booking
Setting up online booking for your venue is straightforward! Follow the steps below and you'll be up...
Sending an Invoice
First, find the booking(s) you want to invoice. You can do this from the from the Awaiting Approval...
Adding New Administrators
You can invite other people to become administrators. You can also set whether they are allowed to ...
Creating Rooms for your Venue
Venues can have more than one room to hire. Each room should be listed separately. In the example b...
Invoicing Past Events
From the Administrator's dashboard, click on the magnifying glass search icon. (Look top right!)Ent...
'+ New Booking' Not Showing On Public Calendar
Administrators control whether the public can make bookings. Head to Settings >> Booking Date ...
Adding Bookings by Telephone
We appreciate that not all users of community venues are necessarily online.
An administrator ca...
API
You can retrieve a list of public bookings for your venue using the API. GET Endpoint URL: htt...
Data Storage - Time Limits
Data is stored going back the previous two calendar years. e. g. If the year is currently 202...
New Booking Notifications
When a hirer makes a booking request, the system will send an email notification to the notification...
Change the Email Templates
You can edit the templates for emails that are sent out about bookings. The two booking emails are:P...
Embedding the Public Calendar in Other Websites
Your public calendar can be added to other website. There are two ways to achieve this:Method OneTh...
Looking for more help?
Check out our PDF Guide or contact us if you need more assistance.