Upload an Invoice Logo
You can add a logo to your invoices. It will appear in the top left corner of the page. Go to 'Sett...
Uploading Documentation
You can upload a PDF documents to the system. There is a limit of eight. If you have more than thi...
Uploading Photos of Your Venue
You can easily upload photos of your venue. Head to Settings >> Manage Photos. (It's near th...
Sending Credit Notes
You can send credit notes by clicking on the Invoicing tab and then on the Credit Note link. The for...
Editing the Invoice Templates
You can edit the top and bottom part of the invoice PDF. You can also changed the wording of the ema...
Setting Up Your Venue for Online Booking
Setting up online booking for your venue is straightforward! Follow the steps below and you'll be up...
Checklist for Going Live
Going ‘live’ with your booking pages is very easy. You just tell people about it! Let them...
Terms and Conditions for Hirers
When hirers make a booking request, they have to tick a box to say that they agree with your venue's...
Sending an Invoice
First, find the booking(s) you want to invoice. You can do this from the from the Awaiting Approval...
Changing the Invoice Number and/or Prefix
The invoice number (and the prefix) can be changed by going to Settings >> Invoice Settings. T...
Ad-Hoc Invoices
Ad-hoc invoices are invoices which are not connected to a specific booking (or bookings). To send an...
Resending an Invoice
Go to the list of invoices you have sent. Find the invoice and click on the resend icon. You can the...
Deleted Invoices
When you delete an invoice, it is moved to the deleted invoice folder. You can view your deleted inv...
Invoicing FAQs
Do I have to invoice before approving a booking?No. You can approve a booking at your discretion. &...
Sending One Invoice for Multiple Bookings
You can send an invoice to cover one event or multiple events. Invoices can be sent in advance (per...
Invoicing Overview
All Hall Booking Online accounts include an invoicing system. You don't have to use it: if your venu...
Exporting Invoice Data
Invoice data can be exported as CSV (comma separated values). The exported file can then be importe...
Adding Line Items to Invoices
Yes. When creating an invoice, click on 'Show Additional Items'. You can add extra items, plus the ...
Invoicing Past Events
From the Administrator's dashboard, click on the magnifying glass search icon. (Look top right!)Ent...
Accepting Online Payments with Stripe or PayPal
Linking Hall Booking Online with PayPal or Stripe allows your venue to accept online payments. Overv...
Invoices - CCing the Treasurer
You can send a CC email all invoices with your Treasurer. If you have online payments set up, the s...
Marking Invoices as Paid
Invoices are automatically marked as paid if you're using Stripe or PayPal to take online payments. ...
Pricing Suggestions for Invoices
You can add your hire rates to the system to help with invoice calulations. When sending an invoice,...
Accepting Payments with PayPal
It's really easy to integrate Hall Booking Online with your venue's PayPal account. You don't need ...
Can I check I've invoiced everyone?
Yes! To check you're up to date with invoices, use the search function to choose the time period you...
Deposits
You can request deposits through the invoicing system. You can have more than one invoice for a boo...
Managing Bookings
It's very easy to manage your bookings. When you log in, the Awaiting Approval tab shows you at a gl...
How do I send a payment receipt?
You can send a receipt very easily for paid invoices. If you receive payment by Stripe or PayPal, th...
Approving Bookings
All booking requests are initially provisional. Bookings are only approved when you say so!It's ver...
Review Bookings
When you receive a notification email about a new booking, it will include a link to review the book...
Change the Email Templates
You can edit the templates for emails that are sent out about bookings. The two booking emails are:P...
Exporting Calendar Data
Your venue's bookings data is portable: you can export it either as a backup (we back up too) or to ...
Bouncing Email Notifications
If we're not able to deliver an email hirer to one of your hirers (such as an invoice or a boo...
Data Storage - Time Limits
Data is stored going back the previous two calendar years. e. g. If the year is currently 202...
The Booking Process
The hirer views the calendar to check if the venue is available. He/she then fills in the booking re...
The 60-Day Evaluation of Hall Booking Online
During the evaluation, we'll set you up with a fully-functional set of booking pages. The demonstrat...
Editing the Website Templates
All venues come with a set of webpages which you can customise. To edit the pages, go to Settings &...
The Administrator's Dashboard
The administrator's dashboard is where you approve bookings and send out invoices. Unapproved Bookin...
Looking for more help?
Check out our PDF Guide or contact us if you need more assistance.